[Resolved] Ibibo Group / Goibibo — fake hotel

Sing_121

from Chennai, Tamil Nadu

Website:

Www.goibibo.com

I have booked a hotel room in munnar, kerala, via goibibo for the new year 31 dec 2018 to 1 jan 2019 and paid the full amount online.
Everything was fine, and due to my bike issue reached the hotel late.. As i have already informed via chat.
Goibibo has given a contact number fot the hotel which were the oyo number, and they said they cant track as booking is doñe by goibibo.

The main consirn starts here, while reaching the hotel, there was no reception, i found somehow the watchman, and he said the hotel is no more. Its been acquired by pwd department.
Everything was same, including the hotel name, pic,... I will attach the pics...
And unfortunately, they have spoiled my new year.

So, it was the fake booking. I end up with finding other hotel and managed somehow.

Thanks!
Looking for the resolution soon.
Here is the hotel details
Oyo 15209 hotel merimaid, nullatanni, munnar, kerala 685612

Booking details

Oyo 15209 hotel merimaid, munnar starting 31 dec, 2018 - htlw8xnut

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Mar 3, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Ibibo Group / Goibibo Customer Care's response Daer Sing_121,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDMOBW8XNUTE.

We checked booking details and observed that our team already reverted with the closure, stating refund of INR 2247.0 processed on the same account/credit card/ mode of payment with which you confirmed the booking.

For any clarification, please revert on the Ticket #26167251.

TRANSACION TYPE : refund
payid : GOP18979864
status : success
amount : 2247.0
bank_ref_num :[protected]
message : Already refunded at Payment gateway amount 2247.0 bank reference number of refund[protected]

Assuring you best of our services.

Team-Goibibo