[Resolved]  Ibibo Group / Goibibo — fake promises and misleading statements

Address:Bangalore, Karnataka, 380006
Website:goibibo.com

I have 2 queries pending for almost 4 month now about refund.. Every time they give falsified statements that it wil be refunded after approval and "our manager wil callback in 2 hrs" it has been 4 motnths since my booking gjr19u
They literally gave me wrong terminal to board a flight and thn swiftly change the online after i raised a complaint, i saw them the screenshot to prove it and still they rent refunding me componsation.
2. For the same booking it was stated 5% cashback in 75 working days.. Its been 4 month and almost 80 working days i havent received that cash back in my account. They just providing false statement which i have seen in 4 month after giving more than 30 call to customercare for resolution,. But it seems they havent had customers as priority, only trapping them with low cast and falsified skims.
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Nov 8, 2022
Complaint marked as Resolved 
It's resolved thanks
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2018
Ibibo Group / Goibibo Customer Care's response
Hi apoorv0115,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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