[Resolved]  Ibibo Group / Goibibo — flight booking abortion and refund issue

Address:

560043

Hi, i booked a flight from krabi to bangkok on sep 29 and the booking got aborted. Later i got a mail saying "your booking was not confirmed because the flight and fare selected by you got expired by the time you reached the confirmation page". If it was expired then why was i allowed to proceed with the payment? The booking id was goflic[protected]. The full amount got refunded to me at this time. Then i got a mail from gaurav raj of go care team repeating the same information.
I trusted this site and went ahead with booking the same flight a 2nd time. This happened after 12hrs of the first failed attempt. This time in the search result page the amount shown was different from the one i got while paying the amount with a reason given that due to high demand. I paid that higher amount and that booking went under process and i got a mail later giving the same reason as the 1st failed attempt. This time they deducted rs:100/- as penalty for using your site for booking (Instead of helping me with the booking)!!. I replied to mr gaurav stating that i want the full amount to be reimbursed and am frustrated with the service. I didn't get any further reply from him. My money has not yet been given back.

Why should i pay a penalty for a problem with your site? If there is a rate change (The same amount was showing in your site for 12 hours consistently) and i paid the increased rate (Rs: 500/- more than what was shown in the search result page) then why is the booking got aborted 2nd time also giving the same reason as 1st time?

I want my full money to be reimbursed as soon as possible so that i can book elsewhere. I don't know why should anyone be using this site for booking just because it show a lower price in the search result page!! My experience with goibibo has been very very bad and within the last 2 weeks i lost count of the number of issues that i have faced and cases i had to raise.