[Resolved] Ibibo Group / Goibibo — flight booking - amount deducted but didn't get the booking | |
Hi, I tried to book a flight from Hyderabad to Pune and chose net banking to make the payment. The payment was done but found some error On Goibibo page and the booking couldn’t be completed. The IVR has options related only to bookings and there’s no email id on the app whereas the chat service is useless. Reference ID: GOFLDIOS5ec[protected] Was this information helpful? | |
Oct 12, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 09, 2019 Ibibo Group / Goibibo Customer Care's response Dear Taib, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. As per the transaction details you tried to make booking around Aug. 20, 2019, 11:59 p.m. through net banking but amount was not received by us.we request you to please check once your account again. In case amount is still not reflecting please share you bank statement from the date of booking 20 Aug, 2019 till date 09 Oct, 2019.so that we can assist you further. Regards, Team- GoIbibo Care | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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