Ibibo Group / Goibibo — flight bookings cancellation and credit

Dear team,

I have a flight booking details of which are as follows (Ticket attached herewith):

Pnr: s4hthq
Date: mon, 27 apr 2020
Bali (Dps) to kuala lumpur (Kul) to hyderabad (Hyd)
Big member id[protected]

Due to covid-19 the flight has been cancelled. I had placed request for credit on live allstar chat. However, credit is not reflecting in my big membership account and also the booking is appearing as active and not cancelled.

Please guide me. Request you to cancel the tickets at the earliest and credit the full booking amount including baggage charges to my big membership account