Ibibo Group / Goibibo — Flight cancellation and refund

I have upcoming flight from Canada to Mumbai and return with American airlines booked via Goibibo. connecting flight from London to Mumbai and Mumbai to London is not operational due to covid and i want to cancel the entire flight trip. I got confirmation from goibibo support team that i am eligible for full refund. After which i send then email confirmation to go ahead and cancel/refund my tickets.

But its been 2 weeks and i haven't received any reply/acknowledgment from support team. I again have send them 2 more emails but still no reply.

I dont know who to reach out to cancel these flighs, also no phone no is rechable. i have tried it several times.

Please help me get this resolved.

MY flight booking id is GOFLI7AA[protected]

Regards,
Sagar Harchandani
[protected]@hotmail.com