[Resolved]  Ibibo Group / Goibibo — flight cancelled pnr "vmtsuy" i drop 7email for the same stating my refund initating process, in reply i only get ticket no 27245496, 272600

Address:Faridabad, Haryana, 121001

Hi team,
I want to say it was my blunder to book my ticket from this site, my flight cancelled by jet airways and i tried to contact customer care which is good for nothing, 2nd gia support -5 request still open in app no reply.3rd customer care number no option to talk to your representative. 4th app support email only given automated reply n given ticket number despite stating all the issues im facing not get and resolution.

My concern i fwd all the emails received by jet air ways regarding flight cancellation and my refund innitated process so why your team is not initating my refund process, despite dropoing me email my flight rescheduled, its hight of carelesness im asking for refund and u guys without my concern rescheduling the flight. What kind of service ur providing.

Kindly look into my matter n initate my refund process asap. Please find all the screen shot of all the subject emails.

I will be v thankful to you,

Regards
Amra mahmood
Pnr no - vmtsuy
Airlines-jet airways
+5 photos
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May 3, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Mar 27, 2019
Updated by A.aamra
Gobibo is just interested in making money
No concern about customers who are victim of their services.
Verified Support
Mar 28, 2019
Ibibo Group / Goibibo Customer Care's response
Dear A.aamra,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD990c[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27245496.

Assuring you best of our services.

Regards,
Team-Goibibo
Verified Support
Apr 01, 2019
Ibibo Group / Goibibo Customer Care's response
Dear A.aamra,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD990c[protected].

We checked booking details and observed that our Management team already replied with the closure, stating refund stands processed from our end and it might take 5-14 business days for the same to reflect in the original mode of payment.

For any clarification, please revert on the Ticket #27245496.

Assuring you best of our services.

Regards,
Team-Goibibo
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