Ibibo Group / Goibibo — Flight Refund in account_Navin

Hello,

I am writing to you to raise an issue about: Flights booking refund

The issue that I have experienced was: My flights (scheduled in April & May 2020) were cancelled due to Covid and SpiceJet refunded the amount to Goibibo, which they placed in a credit shell. But I now have no plans to travel on that route nor with the set of passengers. Thus, I need complete refund.

And there is no option to do that online and there is no customer service to connect with. The Chat option they offer is more like someone answering FAQ's.

It occurred on: 15/10/2020

Just refund (in my account) for both my bookings listed below:

1) Booking id- GOFLD[protected]
DELHI TO JHARSUGUDA
PNR- E4UZ4L
Date of Travel[protected]

2) Booking id- GOFLDDE[protected]
JHARSUGUDA TO DELHI
PNR- X9PY4P
Date of Travel[protected]

Call me should you still have any questions.

Regards,
Navin Sinha
[protected]
[protected]@rediffmail.com