Ibibo Group / Goibibo — flight status cancelled, still no refund

This is in regards to the cancellation of your reservation with the booking id:-tua3zglce. I got the cancellation confirmation on 28 september, still there is no response from your side. I have been following up everyday and get same response by them, we are working it will take 5 working days. It's almost 1 month still no refund. I have kept on following with goibibo team, abd everyday they give me same response. They are not at all curious on refunding my money. This is really bad service by goibibo. Please take action so that i can get my refund. Almost 46k has been blocked by goibibo team. This is really bad service. Please take action and give my refund.