Ibibo Group / Goibibo — Flight ticket cancelled but partial money not returned

Address:

Gurugram

Return flight was booked from Mumbai to Bangaluru for travel from 13.04.2020 till 19.04.2020 as return date. GoIBIBO has initiated a return for the travel ticket from Mumbai to Bengaluru and has credited it to their IBIBO cash in my account.

They have still not credited the return journey ticket as it was cancelled due to the lockdown and It was mandatory for all the flight bookings cancelled due to this to return the full amount as per the DGCA.

I have written mail to them but they have not responded back neither have initiated the payment.

Request you to support me in getting the return payment as the amount is high for me.