Ibibo Group / Goibibo — Flight ticket fraud

Website:

www.goibibo.com

I have booked two tickets for Kolkata to Srinagar connecting from Delhi for 28th September. On 22nd August I got the notification that the fight from CCU to DEL got cancelled. And for that they provided me two solutions: 1. An alternative afternoon flight same day. 2. Partial refund (for CCU-DEL). The alternative afternoon flight is not an option because I’ll not be able to catch the connecting flight (DEL to SXR). When I asked why I’ll get the partial refund since the flight got cancelled from the airlines end, the executive of GoFirst said because GOIBIBO generated two PNRs for the route, so they can provide refund for the cancelled flight only. And moreover when I investigated further GoFirst provided me that the booking for those two tickets were done by makemytrip whereas i booked it from GoIbibo only. These three companies have cheated me and I need the whole refund of these two tickets with compensation as soon as possible. Attached the necessary informations.