[Resolved]  Ibibo Group / Goibibo — flight tickets cancellation

Address:

403401

We have booked a return flight from paris to goa on 13th may 2019 through goibibo. We booked our flight quiet before considering the lowest fares and visa approval procedure which takes approx. 15 to 20 days. After booking we got a confirmation email and also money was deducted from my bank account. We submitted the tickets with all relevant documents for visa application. After 14 days, i. E on 28/05/19 we got a message that our flight is been cancelled. We called the customer care number and talked to numerous people trying to convince that we have already submitted the tickets print copy to consulate and now they might cancel our visa as now our flight tickets stands cancelled. It was due to goibibo's technical mistake that this has happened. It took them 14 days to inform us about the ticket cancellation nd for the refund. They instead tried to convince us to book the tickets available now but at higher prices. We tried to convince that we don't want the refund but just confirm the tickets which we have booked on same day and same price so that it matches with the documents we already submitted to consulate office. After following up continuously for 4 days there is still no action taken. Now our money spent on one way flight tickets, hotel bookings and train tickets is on stake. This amounts to approx. 1.5 lac rupees. We may loose this money if they cancel our visa. Also, in case our visa gets approved also we have to book new tickets but now the fares has substantially gone up, for no mistake of ours we are forced to do so.