Ibibo Group / Goibibo — flight tickets for mumbai to italy

I have booked 2 tickets through goibibo
1. Mumbai to rome via cairo dt 24th april 2020 (Booking id: tuaelvv08)
2. Milan to delhi via rome dt 3rd may 2020 (Booking id: n6evgblqf)

Both the flights are already cancelled due to covid pandemic. I have tried to contact goibibo multiple times, and everytime i don't get a clear answer about my refund/ credit shell. It was clearly written in airlines policy that full refund will be credited if flight gets cancelled.

It's been more than a month i am trying to chase goibibo but in vain. Help me get my money back.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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