[Resolved] Ibibo Group / Goibibo — Flight's Not Canceled

[Resolved] Ibibo Group / Goibibo — Flight's Not Canceled

S sushbel Aug 12, 2022

I have recently canceled an international flight from Mumbai (BOM) to New York (JFK) leaving on August 12. Goibibo portal says the flight has been canceled. However, the airline's saying the ticket's still active. I've been trying to reach goibibo for support. However, their support numbers are not working. I'm always getting an automated reply about the flight status. I talked to the airline and they're saying the ticket needs to be canceled by goibibo. My goibibo account number is [protected] and the booking ID is GOFLIMTC217F[protected]. +3 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2022 Complaint marked as Resolved I placed a cancelation request on August 10, 2022. While the ticket for Jeddah to New York was canceled at that time, the ticket from Mumbai to Jeddah was still valid. There was a discrepancy in data on Goibibo and the Saudia website. Goibibo canceled the ticket from Mumbai to Jeddah 4 hrs before the departure i.e. August 12. I confirmed with the airline about the cancellation. The tickets for my flight from Mumbai to New York are now successfully canceled. Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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