Ibibo Group / Goibibo — Floods in thailand. Goibibo not refunding air tickets

Goibibo is the worst travel agency I have ever encountered. I booked my air tickets through goibobo from bangkok to krabi. The travel dates are 25 jan for bangkok to krabi and 30 jan for krabi to bangkok via Thai Smiles Airways. There is a flood in Thailand due to which we have to cancel our trip.
I called the goibibo customer care to cancel our tickets, but the customer care executive, MEGHA is the rudest person i can think of. According to her, the tickets are non-refundable even if there is a natural calamity, and it is my problem and not hers.
Then why should we book the tickets via goibibo. We should have directly booked through the airline's website and not involved goibibo at all. Please understand that i did not book the tickets from Thai Smiles Airways directly and goibibo is the third party involved. It is your duty to ensure that my tickets are refunded. Why do you charge a convenience fee if you are not willing to intervene. Highly frustrated and disappointed with goibibo. I RECOMMEND NOBODY SHOULD USE GOIBIBO.