Ibibo Group / Goibibo — fraud by goibibo - false room & cheating with room services after certifying the hotel. fraud hotel management

Address:	122018
Website:	www.goibibo.com/support

This complaint and escalation is against goibibo for their fraud hotel certification and stamping goibibo certified without any validation and no support when we faced lot of difficulties.
I want to raise my grievance against hotel shoba in yercaud, tamilnadu and goibibo. I had booked this hotel on 9th of june, 2018 from goibibo. One of the worst trips, i have ever had with this false hotel accommodation, offered by goibibo, where there was hail and heaven difference in terms of room quality and facilities compared to the projected room.
For the whole 2 days we faced lot of difficulties due to this and we only trusted in their name and brand.

There were no electricity in the night time and those guys did not bother to switch in the generator at night and hence my parents needed to use torch light to go to rest room.
How pathetic the situation can be, when a goibibo certified hotel does not have minimum infrastructure
No light, no geyser, no hot water, no wardrobe, no bathroom hanger, no cleanliness, open dustbin leading to unhygienic atmosphere, very unclean toilet, non working and very small tv without volume which is equivalent to no tv in room, totally different room than booked... No cable connection available due to outage... No minimum service from the hotel boys...
We have booked this hotel from goibibo and guess what it is a go-certified hotel.
We have no clue based on what goibibo has issued the certificate. This hotel has very cheap quality rooms and the management is even worst. To our surprise, they have installed some false geysers in each room. There was frequent power cut in this area. They have a generator facility for the namesake which is switched off most of the time.
And also bed sheets were not clean and torn as well. After reporting them, they did not change the bed sheets.
After promising, goibibo and hotel didnt bother to help us in this situation.
As per the goibibo site room service is available in the hotel, but there is no restaurants there. We have to order food from hotel recommended restaurants by providing huge amount of delivery charge and gst.

Goibibo or the hotel shoba did not help us in any situation. We need a compensation for this kind of harassment and false pictures in the site.