Ibibo Group / Goibibo — fraud committed by go ibibo in selling hotel package

Address:	Gurgaon, Haryana, 122018
Website:	www.goibibo.com

I had made online booking on website of goibibo.com vide their booking id htlk46dgdt, for hotel the india at big bend, mussoorie, for 3 nights from 13th june 2018 to 16th june 2018. While making the reservation, i was shown family room of big size and assured 100% money back guarantee, in case of non-satisfaction.

When i reached mussoorie with my family, i found that the room shown to me on online portal was totally different. I was forced by the hotel gm to take a duplex room, which had very dangerous stairs, within the room itself. I requested the hotel gm to change our room, due to safety issues, for our kids. I even offered to take any smaller room with down-grade.

But, the hotel gm refused to change the room and impolitely asked us to leave the hotel. We had travelled 8 hours from delhi to reach this hotel, to face such harassment.

We left the hotel, by deleting entry in visitor register and were forced to book another hotel, at much higher price.

Immediately, i raised a complaint with goibibo.com and asked them to refund my money of rs. 16, 020, which was paid by me on 26th april 2018, about 6 weeks, in advance. However, goibibo staff is denying to refund the advanced money, on lame excuses.

As a result, i as a consumer is being harassed to get refund of my hard earned money.