Ibibo Group / Goibibo — fraud company-fake details-no gocare support

Address:

noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

It is so upsetting that i made booking with goibibo.com. My whole journey, effort of having peaceful holiday, our money, and surprise trip to my husband has been ruined. I really thank you goibibo. I am highlighting below points about my wonderful journey on 23rd june 2019 from nainital-delhi (Pnr:74zub7sp):

1. Bus was booked from nainital-delhi, where they had to drop us from nainital to kathgodam by taxi at 8:00 pm. Hell ya! Firstly, we didn't recieve ant boarding details at all, secondly we kept calling goibibo customer care 50 times and tehy ddnt understand our problem, thirdly, the contact eventually shared ([protected]) was not sharing anything but-its a 27 traveller. Wtf, what does it even mean?? After that he was cutting our calls.
2. At 8:30 pm we were communicated that we need to take cab from nainital to rusi bypass to get to our bus. Again, when it was all dark, raining heavily and all of our body was wet, our phone was wet and stopped functioning because of you freaking # people.
3. We paid 500 to cab and we reached bus, and see what??? Its a small like matchbox bus with all seats wet (Since water droplets coming inside from window), i haven't seen such a cheap volvo in my entire lyf. Goibibo is cheating on people by writing incorrect detaisl on website.
4. All passengers had same issue, somehow every managed to reach, many lost their bus, many lost their luggage, some lost their phones, our phone got crashed due to rain. And great news is the operator is not their, no list of passengers. Only # driver and illiterate conductor was their who said, sit anywhere else we will not move the bus. We all sat on wet seats and then he moved the bus.
5. Bus had no suspension at all, all the time it was giving us jerks and many people started vomitting, whole bus was making sound grrrrrrr vibrations. We could not even sleep on wet seats. Many started crying because they were not able to do anything as goibibo customer care even did not help us.
6. Few aged people were in pain sitting on last seat even when they booked seat in front rows.
7.in fact operator canceled 5 tickets from the bus when they said that refund the amount of taxi that we too because you did not provide us the conveyance.
8. Driver did not stop at any hotel all night so that we can go to toilets, they were so misbehaving and when he finally stopped it was already 3:20 am.

Now i am sharing below the contact numbers we took out by calling most 30-40 times on goibibo, who did not help at all.
[protected]
[protected]
[protected]
[protected]
[protected] — head cordinator — he was a bloody #!
I have written to goibibo management but did not get any response yet.