[Resolved]  Ibibo Group / Goibibo — Fraud Package by Goibibo.com

Address:	Gurgaon, Haryana, 370201
Website:	www.goibibo.com

I had booked a Hotel + Flight package from Ahmedabad to Mumbai and back from 15th Dec to 18th Dec under Package Booking ID# GOPKGD7A2C[protected] with Goibibo.com

Flight from Ahmedabad was fine

On reaching Laurent and Benon Royal Suites Service appartment in Mumbai, i was allotted a Pre Occupied 2 bed room apartment. On entering the Drawing room I was welcomed by Underclothes drying in Drawing Room and complete room was very very shabby and messy. I Pre sume that Dormatory available for Rs 350 per day are rather a better option

I had paid approx Rs 18000 for 3 nights

I complained to the GM Ms Dipika of Laurent and Benon Royal Suites but was informed that she is helpless as she does not has any 1 bedroom apartment and she can't allot me a 2 bed room apartment for cost of 1 bed room appartment and I will have to talk to Goibibo as they are aware about this.

I immediately called Goibibo hotline number at 4 pm and after shuttling my call like a shuttle cock for nearly 90 minutes painfully transferring to 10 different people my call was answered by one Mr Khan who listened to my problem and asked me whether I want to cancel my booking or I am happy with allotment of a different room in a similar property. I expressed my desire of being allotted a similar category room in another property where i am not forced to share

I was assured that he will call me back after 15-20 mins after taking authorisation from his senior

I did receive a call from him but after 2 hours and I was told "Its a service issue and we will get back to you shortly"

At present its 11.48 pm and after 5 hours no one has called me and still I am suffering.

I think I have been cheated by Goibibo by concealing my booking information and I am planning to file a Case of Cheating against Goibibo

I request everyone to share your bad experiences with me so that I can make a strong petition against them and file a Criminal Case to avoid such frauds in future