Ibibo Group / Goibibo — Fraud using goibibo bus

I booked bus tickets from Delhi to khanna for 1st December using goibibo. The bus was changed at the last moment. Also my destination was modified to Ludhiana instead of Khanna which is like 45km away from khanna. I had to spend my own 1000 rupees to reach khanna from Ludhiana using a cab.

My bus fare was 4145.20 for 4 tickets and the tickets that were allotted to me were only of Rupees 1800.

The timings for the bus that I had booked was 8:30 source (majnu ka Tilla) and 11:30 (khanna).
The alloted bus started at 9:10am and reached Ludhiana at around 5:00pm.

I had paid 4000+ rupees so that I could reach early and instead i was alloted a bus that didn't even drop me at my chosen destination.

I complained using the app but my ticket was closed and marked as resolved even without any resolution provided to me.