[Resolved] Ibibo Group / Goibibo — frauds! not flight on reaching the airport | |||||
Horrible experience. Definitely suing the company. Flight to milan from mumbai booked on 20th december morning 4:50 am. Reached airport at 1 am and we get to know there was no flights only on the said date. So we call customer care and after four hours or so of terrible harrasmentthey reschedule us to the flight next day that is 21st december. But what about our existing bookings, excursions and hotel stays etc? We were told the company is not liable to any refunds or any reimbursements. Our stay on the 20th in milan, we demand a refund for! Its 6500 inr which was non refundable so close to time and the excursion on 21st december which was non refundable as well and the cost for that was 52 usd! What about the mental and physical harrasement we had to go through all night long and morning?! What are you guys going to do about that? Worst experience of my life! Will take you guys to court for this! Was this information helpful? | |||||
Feb 2, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 02, 2019 Ibibo Group / Goibibo Customer Care's response Dear BA89Greetings from Goibibo.com We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: - • Booking id. • Correct Email address or number entered at the time of booking. We await your response to get the matter checked at our end. Regards, Team Goibibo | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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