[Resolved] Ibibo Group / Goibibo — go air flight cancellation | |
This with reference to my booking PNR N3U1YY. I got a mail on Thursday stating my Bangalore bound flight on 31st December is cancelled and was informed that I would be contacted within 24 hours for further assistance. However, I have attempted contacting the given customer care numbers multiple times and received no response, neither have I been contacted by your team. This is highly unprofessional behaviour and has scoured my affinity towards the carriers provided through your website. I have received no refund, neither a flight for the planned journey and the planned time of departure has also passed. I was supposed to fly out on 31st December, and this last minute cancellation has caused me additional expense and turmoil for a trip that was planned long ago. I would appreciate if someone from your team can g back and provide a full refund at the earliest since I had to book another flight to get back. Was this information helpful? | |
Feb 24, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 23, 2020 Ibibo Group / Goibibo Customer Care's response Dear Angelina Rose Joseph, Apologies for the trouble caused to you In reference to your complained, seems your issue has been resolved from the company side as we have initiated the full refund of INR 4, 810 in your account for the travel of 31-DEC-19 on 08-JAN-20, Bank Reference Number was #[protected]. In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number. Regards, Team- GoIbibo Care | |
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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