[Resolved] Ibibo Group / Goibibo

[Resolved] Ibibo Group / Goibibo — go karts

A ayg1257 from Delhi, Delhi

I would like to advise anyone who uses goibibo to immediately refrain from using it. I booked an outstation cab from jaipur to agra on 8th november. I had to take guests from agra to jaipur. When the car came i was shocked because the car was in a very bad condition. It was sounding, the enitre suspension system was noisy. Even the car stopped working due to problems in car. I was really ashamed in front of my guests i was really really ashamed of booking from goibibo. The don’t check what kind of cars they are sending. When i complained they said that they have no option left as to give me an alternative. Then i would have to chose that car as only option. I was standing on road for 2 hours. And now the company as a goodwill gesture is providing me with 200 rs of promotional gocash. I would send 10000 rs of gocash to them. Please whosoever is reading this please refrain from booking gocar from goibibo. My booking number is carpievaqigllnk. Really please go for other sites. Goibibo does not takes care of their customers. They don’t know what problems their customer face. Was this information helpful? No (0) Yes (0)
Dec 15, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 11, 2017 Ibibo Group / Goibibo Customer Care's response Dear Gaurav, Greeting from Goibibo This in regards to the booking id: CARPIEVAQIGLLNK We deeply regret the inconvenience caused. Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you. We would request you to please allow us some time so that we can get this checked and we will keep you posted. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Verified Support Nov 11, 2017 Ibibo Group / Goibibo Customer Care's response Dear Ayush, Greeting from Goibibo This in regards to the booking id: CARPIEVAQIGLLNK We deeply regret the inconvenience caused. Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you. We would request you to please allow us some time so that we can get this checked and we will keep you posted. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Verified Support Nov 12, 2017 Ibibo Group / Goibibo Customer Care's response Dear Ayush, Greeting from Goibibo This in regards to the booking id: CARPIEVAQIGLLNK We deeply regret the inconvenience caused. Please be informed that we have checked with the car vendor and he denied to process any refund for the booking. However, for all the inconvenience caused, we can process a refund of 500 Non-Promotional Gocash which can be used with no restrictions on your future booking with Goibibo. We would request you to please share your consent so that we can process the same. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Verified Support Nov 12, 2017 Ibibo Group / Goibibo Customer Care's response Dear Ayush, Greeting from Goibibo This in regards to the booking id: CARPIEVAQIGLLNK We deeply regret the inconvenience caused. We would like to inform you that we have processed a refund of 1000 Non-Promotional Gocash which can be used with no restrictions on your future booking with Goibibo. The same will be credited within 24-48 working hours. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Verified Support Nov 13, 2017 Ibibo Group / Goibibo Customer Care's response Dear Ayush, Greeting from Goibibo This in regards to the booking id: CARPIEVAQIGLLNK. As we did not get any revert from you hence we are closing the ticket. You may reopen the case anytime. For further queries feel free to write us. Thanks and Regards, Harjot Singh Customer Delight Team Phone:[protected]
2 Comments	Share
Submit Close

Related Ibibo Group / Goibibo reviews

View all 5115 Ibibo Group / Goibibo Reviews

Comments

ayg1257

from Delhi, Delhi

Dear Goibibo representative I think that you don’t understand my point. My entire trips money was wasted and what you are providing as your goodwill gesture is 500rs non promotional gocash. Please be informed that for all the inconvenience that has been caused to me is due to negligence conducted by Goibibo

R p reddy

from Hyderabad, Telangana

You gave charged 2194/- to my credit card unnecessary on[protected] I have not booked any hotels or flight tickets from you kindly reply and refund the amount.