Ibibo Group / Goibibo — Gocash not transferred to account

My ticket got cancelled by airlines and money was credited as gocash to my goibibo account. I had asked for transfer of money to my credit card account on 17th June 2021. In my goibibo account it has been debited but not credited to my credit card account till now. Worst part is there is no help from the company. Tried customer care no., sent email also but no resolution till now.

Refer my mail below:

PNR WE9Y4B & GJ2ETP

rajmegha17
9:07 AM (26 minutes ago)
to travel

Hi,

Please refer to above PNR my flight was cancelled by airlines. Refund processed by goibibo was:

5384/- (got credited to credit card)
4489/- (got it as gocash) - this amount i had asked for transfer to credit card account on 17th June, which was debited from gocash. Till now i have not received the refund in my account.

Request to check and confirm by when it will be credited to my account.

Regards,

Megha Goyal