[Resolved] Ibibo Group / Goibibo — goibibo | |
Dear sir/madem i had book cab from goibibo app from Rishikeshh inn hotel to Chandigarh on 7 june 2019 and the pickup time was 11:45 Am, i had payed advance money as Rs 841 online for this booking, but at the time of pickup i called the driver to ask that where is he and when he will reach at my location but drive says that he can't come to pickup due to this i had lost an important meeting plz take strict action aginst this my booking id is CARPA1JAJX6GO1V Was this information helpful? | |
Jul 13, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 10, 2019 Ibibo Group / Goibibo Customer Care's response Dear Deepak Mandyal, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear Deepak Mandyal, Greetings from Goibibo.com This mail is in reference to your booking id: CARPA1JAJX6GO1V. Please be informed that post your discussion with our concerned team on June 08th, we have initiated your full refund Rs.841/- in your paid bank account manually from our end against the car booking which is cancelled due to non-availability of cabs. It may take 5-14 working days (excluding all Saturday, Sunday and bank holidays) to reflect in your paid bank account. Also, on goodwill gesture, we are crediting 1000 non-promotional goCash in your Go-cash account and it will reflect within next 48-72 hours. For any clarification, please revert on the Ticket #28047908. Once again, apologies for the inconvenience caused. Assuring you best of our services. Regards, Team-Goibibo | |
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