[Resolved]  Ibibo Group / Goibibo — goibibo : holiday homestay shimla 05jun19

Address:

Gurgaon, Haryana

Dear sir,
I had booked for 3 Rooms (1 BHK unit) for 3 Families with 1 Extra bed each for 2 Nights (05-07 Jun 2019) at Holiday In Homestay at Shimla through Goibibo App.
Firstly 2 days prior, I called to the Hotelier No. given in Booking Voucher & confirmed my booking. On check-in day also in the afternoon, I called & spoke to concerning person regarding booking.
But when we reached there, the caretaker Mr. Ramprakash denied the booking saying they don't have any information from GOIBIBO about our booking. When we called back to Hotelier no. at delhi office, then they managed to accommodate (dumped) us in one 3BHK unit that too without any extra bed. It was midnight & lift was not working still Nobody helped us to carry our baggage from vehicle to room on 4th floor.
Next day morning (6th June) I called to Goibibo helpline & informed about our condition & then they changed our room but again this time one 2bhk unit & one 1bhk unit, whereas our booking was 3 Different 1bhk unit with 1 extra bed each for 3 families. While talking to Goibibo helpline they committed to Refund the amount for 1 night & apologised for the inconvenience.
But since then after making 8/9 calls to Goibibo helpline, nobody is replying properly. I had to narrate my whole story each time to new executive & he replies by saying your query is raised & will give call in next half hour, 2 hous or 24 hours. I have recording of all the calls on Goibibo helpline with each executive.
I hope this complaint will be heard & solved positively. Thanks & regards
Vikramsingh