Ibibo Group / Goibibo — GoIbibo won't give my refund

For pnr: bstgbr, we had a round-trip flight booking that was cancelled due to coronavirus. We placed a full refund request and goibibo said that we were not eligible for it because the airlines won't allow it.
We talked to the airlines and they said we were eligible for the full refund and that goibibo had the money, not them. I sent the screenshots of this chat with the airlines to goibibo, but no reply yet.
I have been trying to take my money back out of them for a month now. The customer care is useless. Their social media accounts reply to publicly posted stuff but not to dms. Goibibo is run by a bunch of freeloaders.