Ibibo Group / Goibibo — GoSafe cab never showed up

Hello Team,

This is regarding my travel booking corresponding to id GOFLMT[protected].
I booked my ticket from Chennai to Delhi and along with that, paid for a cab via Gosafe. It was prepaid and the information showed that i would get the cab hassle free on airport.
After the booking, app showed only my ticket booking and cab showed
"Visit after 30 min".
The status stayed same even after I landed on Delhi Airport.
It was a horrible experience and i never expected this from an esteemed company like goibibo.
I want action on the same. Else I'll make sure to never use goibibo again and convey my feedback to my friends as well.
I had to look for cabs on airport till agra. Had no clue about my prepaid booking. There was no communication on cab booking from your end, even if it was cancelled, you should have informed.
PFA screenshot for booking id and today's screenshot which show the same message even when my trip completed a day back.

I hope to hear back from you soon.