Ibibo Group / Goibibo — had to suffer losses due to goibibo company fault

Sir,

I had booked a booking in oyo 44535 mona regency hotel, delhi regarding which my check in was denied as the reason was mentioned that hotel is not accepting online payments and goibibo does not paid hotel for its previous dues.

In night to a unknown city where we have not travelled before we had tried to contact your customer service providers and ask them to solve the issue however we had sit on the road from 8.00 p. M. To 11.30 p. M. But our query has not been resolved.
I had called your customer service centres but they were keep transferring my calls and put my call on hold and no reply was given to me.
We had already booked my train tickets for delhi to jaipur for 7th september but due to non availability of hotel room and no response was received by your company's customer care centre i had to book my bus tickets immediately for back to jaipur. And due to your company's fault i had to incurr the unnecessary expenses.

I had a call with vijendra of your team and he has initiated now my hotel refund but no action were taken regarding the losses beared by me due to your company's fault.

The total calls made by me to take hotel booking amount refund was around 20 - 25 calls and been there with a conversation time in totalling of 4 - 5 hours.

I was treated in a very bad manner and i had to bear huge losses due to your company's fault. I had decided if no proper action is taken within 24 hours i will file an fir against the company and sue a case and will be dealing with the company in court.
Also i am gonna take the help of national consumer helpline and take the issue to the court.
I will also take the help of social networking sites if i will not get any results.

These are the actions which i have decided to take if in case no satisfactory action were taken by your company.

I had all the recorded calls with your company and will be using them as the evidence if my query has not been resolved.
Also your company had closed my complaint and no permission has been taken from me before closing the complaint.

The expenses borne by me are:

Auto to nirman vihar metro - rs 20
Metro to rajiv chowk gurgaon - rs 140 (2 person)
Bus fare from rajiv chowk to jaipur - rs 1300 (2 person)

I was asked for wait 2 hours at 10.00 p. M. For solving the query i had wait till 11.30 p. M. On 6th september but no response or reply was given to me.
Also no reply was given to me after that and i had called again in your company on 7th september for the dues.
This is huge neglegience and considered as that your company deals with its cutomers in a very bad manner i was deep heartly affected after this and got very disturbed.
Your company is trying to adjust my dues by giving go cash amt rs 500 which cant be considered as compensation as now that amount is of no benefit for me.
I am attaching the screenshot of these expense bills and screenshot of the reply given by your company.

Kindly consider the mail and reply for it as soon as possible otherwise i had to take other measures tk get cleared my losses.
I want the amount of expenses incurred by me in my bank account or the details of best alternative which your company can offer.

Warm regards
Nikhil agrawal
(Highly disappointed customer)