[Resolved]  Ibibo Group / Goibibo — horrible service for gocars and customer grievances from goibibo

Address:

110095

I had booked a cab from pangot, uttrakhand to delhi on 23rd of march 7 pm for my travel next day, that is 24th march 2019 at 12.20 pm. It was shown that my booking is confirmed and i will be assigned a driver and cab at 10.20. Upon calling customer care at 10.45 pm they said they will share the details in a while however failed to do so. We waited from 10 am till 1 am, as the network was low we stood near the hill away from the guest house to ensure the network, we were available through wi-fi but they didn't care to whatsapp or update their app that they wont be able to provide the cab. Their customer care number came busy for 3 hours, we got a online complaint lodge and we got a message that we will get a call within 15 minutes but no body called. At 1.30 pm we got a call saying that goibibo won't be able to provide the cab as they don't have any. We requested them to provide from nanital but they said no for that too. Ultimately i had to spend around 10000 to reach delhi as i booked the cab at last minute and it was sunday. After coming back from 25th till today 2nd april, i am calling goibibio everyday but they are asking for 24-48 hours every time i am calling them. There is no connection and communication between different team working in their customer care support.in my app it still shows trip taken and complete while i have called them and told them in all my 6 calls that i haven't taken and asked to update the same. They haven't even refunded the booking amount nor are resolving my query of this big blunder which gobibio has done. Written them mails, spoken to atleast 8 different people now, and worst of all they aren't calling back even after saying they will get back.
Didn't expect this from goibibo. Need someone to call me or mail me or i will have to take some legal action for this unending followup and loss of money and mood that i faced during my family trip.