[Resolved] Ibibo Group / Goibibo — hotel booked but hotel team charged again htl hrsg

srirajtc41

from Chennai, Tamil Nadu

Address:

Hotel Sree Saravana Bhavan, Mettupalayam 641301

Hi officer,

Booked hotel via goibibo app on 22nd dec2019, booking id htl9hrsgek, oyo 66499 hotel sri saravana bhavan, coimbatore but hotel team denied the booking done via goibibo citing the reason oyo don't pay the money to them, hence hotel team charged rs3600/ from me for the stay.

Request to refund the amount charged from me via app.

Also oyo team don't have the basic check on quality of hotel attached to their link, poor facility.

+1 photos

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Mar 1, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

Ibibo Group / Goibibo Customer Care's response Dear Srirajtc,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as we have initiated the refund of INR 2347 in your account on 27-DEC-19, The Bank Reference Number was #5774384945476704603278.

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care