[Resolved] Ibibo Group / Goibibo — hotel booking (booking id htlbap2qh8)

mannoo21

from Bhopal, Madhya Pradesh

Address:

E-8/118, Trilanga, Bhopal, Madhya Pradesh, 462039

Dear sir,
Please refer above mentioned booking id for two rooms hotel booking at valley view cottage, gethiya, nainital (Uk). The booking was already canceled (Or not showing) when i along with family members reached at the valley view cottage. We reached late on account of delayed schedule of train. I was told by concerned oyo agm that my booking was not showing. It is hereby requested to refund my amount as i could not stay on booked dates. I was told by the concerned manager that my refund request was sent by them. Please do needful to process my refund amount after deducting due cancellation charges (If any).
Thanks & regards.
- manoj sharma

Was this information helpful?

No (0)

Yes (0)

Jun 27, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

Ibibo Group / Goibibo Customer Care's response Dear mannoo21,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDV3BAP2QH8.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly.

For any clarification, please revert on the Ticket #27949621.

Assuring you best of our services.

Regards,
Team-Goibibo