[Resolved] Ibibo Group / Goibibo — hotel booking confirmation | |||
I have booked hotel at Aurangabad, at Oyo 29595 Hotel Samrat, and I have get confirmation mail from Go Ibibo but Hotel is saying your booking is not come yet, so regarding that I have call customer care but they are not supporting me for that, i was on call for 20 mins but no one responded my call, I want my refund. It is not expected, I waited near hotel for 3 hours, I want my refund any how. Was this information helpful? | |||
Oct 12, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 09, 2019 Ibibo Group / Goibibo Customer Care's response Dear Mr.Nikhil Thakre, Greetings from Goibibo!!! This is in regards to your booking id- HTLX3N77UA Please be rest assured that your hotel booking has been cancelled successfully. The refund of the complete amount has been initiated from our side. Inconvenience caused is deeply regretted and your patience is highly appreciated. For any further assistance, please feel free to contact our customer service team on [protected] or email us @ hotel.[protected]@goibibo.com Regards, Team- GoIbibo Care Verified Support Sep 09, 2019 Ibibo Group / Goibibo Customer Care's response Dear Mr.Nikhil Thakre, Greetings from Goibibo!!! This is in regards to your booking id- HTLX3N77UA Please be rest assured that your hotel booking has been cancelled successfully. The refund of the complete amount has been initiated from our side. And as per telephonic conversation INR 700/- NPGC is also credited on 28 Aug, 19 Please note refund would reflect in your account as per bank processing cycle. Regards, Team- GoIbibo Care | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Regards
Bansi Gobse
[protected]