| Address: | Gurgaon, Haryana, 500094 | | Website: | www.goibibo.com |
Dear Sir/Ma'am,
Non-refund of cancellation charges – Goibibo- Booking ID: HTLB67CHYP
Goibibo team is duping customers with false confirmation on hotel bookings. Vide above reference, I had booked accommodation for days at Mysore (19 & 20 Dec 2015), which was confirmed by goibibo. The hotel at Mysore refused accommodation to me/my family stating that they did not confirm the same to goibibo, leaving me stranded at night. I had to pay heavily for alternate accommodation for one night. Despite documentary proof having submitted to goibibo, I have not got refund on account of part- cancellation of booking . Additional expenses incurred by me for alternate accommodation have not been refunded.
Management team has been trying to protect their own staff members who are responsible for this goo[censored]p at my cost. My mails to CEO, management team have evoked no credible response. One team member keeps sending evasive replies asking for time week after week. I am yet to get refund of cancellation of booking and additional expenses incurred by me.
I would not recommend goibibo for lack of credibility, false promises, evasive response and utterly poor customer care. Trivago, make my trip are any day credible and trustworthy.
Regards
Commander Akella Mohan, IN(Retd) Was this information helpful? | 
Greetings from Goibibo.com!!!
We regret the inconvenience caused to you and would like to request you to please allow us some time till Thursday eod so that we can check and will revert accordingly.
Thanks and Regards
Gocare Team