[Resolved] Ibibo Group / Goibibo — hotel booking in thailand/ unprofessional service | |||
So we had booked hotel for three people and we came at hotel, these people cancelled booking from there side saying in one room three are not allowed and said pay extra money to get room. When we denied the hotel guy cancelled booking so post that we are standing here since 4 hours now and nonresponse from team. I want to claim all my trip money from them as ibibo team just wasted it for no reasons. These will make them understand why it's important to take customers complaint seriously and resolve the same in given frame. I have flight tomorrow to india and because of these guys i couldn't enjoy my trip and got mindful*d. Was this information helpful? | |||
Dec 16, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 12, 2017 Ibibo Group / Goibibo Customer Care's response Dear Lalit, Greeting from Goibibo This in regards to the booking id: HTLXT4YZFV We deeply regret the inconvenience caused. Please be informed that we have investigated the matter and found that the hotel denied confirming the booking and we also arranged an alternate hotel for you as per your expectations. However, we would request you to please share your expectations here so that we can close it for you on a positive note. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Verified Support Nov 12, 2017 Ibibo Group / Goibibo Customer Care's response Dear Lalit, Greeting from Goibibo This in regards to the booking id: HTLXT4YZFV We deeply regret the inconvenience caused. We tried calling you on your registered number but there was no response. Please be informed that we have investigated the matter and found that the hotel denied confirming the booking and we also arranged an alternate hotel for you as per your expectations. We assure you that such things will not be repeated in future. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Verified Support Nov 13, 2017 Ibibo Group / Goibibo Customer Care's response Dear Lalit, Greeting from Goibibo This in regards to the booking id: HTLXT4YZFV We deeply regret the inconvenience caused. We tried calling you on your registered number but there was no response. Please be informed that we have investigated the matter and found that the hotel denied confirming the booking and we also arranged an alternate hotel for you as per your expectations. We assure you that such things will not be repeated in future. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Harjot Singh Customer Delight Team Phone:[protected] Verified Support Nov 13, 2017 Ibibo Group / Goibibo Customer Care's response Dear Lalit, Greeting from Goibibo This in regards to the booking id: HTLXT4YZFV As we did not get any revert, hence we are closing the ticket. For further queries feel free to write us. Thanks and Regards, Harjot Singh Customer Delight Team Phone:[protected] | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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