Ibibo Group / Goibibo — hotel booking - inaccurate or misleading information

Address:esquare hotel, Pune, Maharashtra
Website:goibibo.com

I made a booking at esquare pune from 18/07 to 20/07 and paid 6973 by my credit card
Hotel site and goibibo site said check in at 12pm
I gave a special request of early checkin at 0230 hrs as my flight lands at 0125 hrs on 18th july
The goibibo did not gave me any indications or warnings and my money was taken from cc
When i called the hotel, they informed i should have booked from 17th and opted for a late checkin. According to a normal human being, a day starts at 12.00 am and 2.30 is early morning
Goibibo cannot do anything as hotel as denied by early checkin
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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