[Resolved]  Ibibo Group / Goibibo — hotel booking - mount abu - 04/05/2019

Address:

Ahmedabad, Gujarat, 380016

Booking id:htltstuaq6
Worst experience
I have booked a hotel using goibibo for mount abu location booking date[protected] with booking id "htltstuaq6", while i arrive at abu on 4th-may-2019 at visited the hotel for check-in hotelier told me they don't get any booking from goibibo.

I called to customer care and wested my about 2 hours on call to resolve this issue.

They told me i can book hotel my self they are ready to reimburse with rupies - 3000 (How they can decide this reimburse money?) even i try to manage with same, i wested my more than one hour to search hotel there because of saturated and mostly room was full in hotels.

I have only 4000 cash amount available as i have planned this trip accordingly now i have to manage the hotel and all other things in 4000 really? I found the hotel with rs 2500 but now hotelier said my if i want bill i have to pay 22% (About 3050 approx total amount) more than booking amount so i agree to stay there without the bill.

Now talked with goibibo customer care again i told them whole scenario about my cash and hotel where i am staying but they told me i have to take a bill from the hotel else they are not ready to give anything so according to them i am not stying in abu they talking me about rules and process wtf... Finally i got frustrated due to there # process.

Means after reaching the destination if you don't get a hotel or service due to goibibo! Do we have to follow goibibo rules list really?

I thought i go there for abu trip without any tension. But i feel i was there to resolve the issue of the hotel created by goibibo.

They just close the ticket as i have attached a screenshot with this ticket.

Route behaviour with a superior waiting time of call 15 to 20 min,
Two-time call getting cut while i am on hold so i have to explain the whole scenario two time wtf...