[Resolved] Ibibo Group / Goibibo — hotel booking not confirmed

pankajs1711

from Gurgaon, Haryana

Address:

Faridabad, Haryana, 121006

I have made a booking for 5 rooms at millennium hotel, faridabad on 28th may 2018. Few days ago, i have received a call from hotel stating that the rooms are not available for the mentioned dates and i have been asked to cancel my bookings. I cannot cancel my booking as i have made my arrangements accordingly. Hotel management is informing about the glitch or rooms unavailability after ~20 days of booking, which is unacceptable. I have asked the hotel personnel to send an email briefing about the same, however; i have not received any email yet. I am trying to contact hotel but no answer. Secondly, i checked online right after i received a call and rooms were showing available in this hotel for the same dates. I am not sure why hotel is not accepting the booking (Maybe prices have been increased). Whatever be the reason is, but this type o[censored]nprofessional behavior is completely unacceptable.

Raised a query with goibibo; however no progress.

Booking id: htl7uunp54

Was this information helpful?

No (0)

Yes (0)

Aug 28, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Pankaj,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, kindly note that the full refund for the booking id: HTL7UUNP54 has already been processed from Goibibo and the same shall reflect in the original mode/ modes of payment in 5-14 bank working days depending on your bank's processing time.

Also, the extra amount of Rs.7000 has been processed as per the discussion in the account details which were shared and the same shall also reflect as per the timeline shared above.

Assuring you best of our services.

Regards,
Team Goibibo.