[Resolved] Ibibo Group / Goibibo — hotel booking - ops | |
I had booked an online - hotel ops (Oyo 26767) at kolkatta on 26 th june for 3 days 4th of july to 7th of july through goibibo. I am attaching the online booing voucher for the same. The booking id is [protected], bookibg pnr is htlgkd6fuk. I had booked for a larger deluxe room with breakfast. I reached at 12.30 am on 5th of july. Despite showing the booking details, i was allowed a smaller classic room only. The room is too small and the toilets are filthy. The hotel manager on call says, they have stopped tie up with goibibo for the last 2 months and hence this is not a valid booking. I had booked the room only a week back and paid in full. Both the go ibobo and hotel are cheating customers by blaming each other. I am horribly dissatisfied with this kind of indirect cheating of customers. Was this information helpful? | |
Aug 23, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 05, 2019 Ibibo Group / Goibibo Customer Care's response Dear tihors, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jul 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear tihors, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDV3GKD6FUK. Since this is the first complaint reported to Goibibo for the said issue, please be informed that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28577654. Assuring you best of our services. Regards, Team-Goibibo | |
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