[Resolved] Ibibo Group / Goibibo — hotel booking

[Resolved] Ibibo Group / Goibibo — hotel booking - rajam hotel kanyakumari

V Vinay. V from Mumbai, Maharashtra

Sir, I have booked 3 ac rooms through goibibo for stay at kanyakumari for 12.5.2019 checkin and checkout on 13.5.19 with booking id htl7k5x7bq. I had a horrible experience there. I have complained to the customer care number [protected] on 12.5.19 itself. I had emailed them and sent whatsapp message in +[protected]. I have sent them the following message... "i have arrived at kanyakumari rajam hotel by 7pm today. I was given 3 rooms which i booked only to find the bedsheet s are dispersed and the pillows were terrible. I couldn't stand the sight and i have immediately vacated the rooms even before occupying it. Im terribly dissatisfied by the ratings u have given to this hotel, the only reason why i booked this hotel. Im seeking a total refund of my booking at the earliest. Contact me immediately at this number [protected]" The pillows were filled yellowish saliva marks, and it was a horrible sight. The executive promised a refund and asked me to wait for 14 days. Since nothing happened, i called the customer care again on 26.5.19 and was given service request mo.27941953 and promised to revert back within 2. Hours nothing happened and again i called the customer care again on 31.5.19 to receive the same response. They purposefully denied me any email id of the officials and caused me much stress and mental agony. The customer care executive even lied to me on several occasion s and calls were purposefully disconnected after making me wait for nearly 1 hour. Today 2.6.19 again called talked to the supervisor by name kunthan and he tried to mislead me and they blatantly denoted refund when confronted with direct questions. These acts unambiguously constitutes offence of cheating. The most serious concern is they dont provide email id to contact the higher officials in case of no resolution of complaints through their application, website or when contacted over their number. Its high time to give appropriate directions to all customer care executive to provide emails if requested by customer. Sir, i request a full refund of rs.3295 at the earliest with appropriate amount as compensation for the mental stress, agony and loss of precious time. I request for a speedy action. Please take stern actions against them. Attaching the photographs of the pillows, call details, screenshots of similar experience by other customer of the same hotel. Vinay. V Ernakulam [protected] +10 photos Was this information helpful? No (0) Yes (0)
Jul 14, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Jun 02, 2019 Updated by Vinay. V The last screenshot related to railway booking was attached by mistake. Jun 02, 2019 Updated by Vinay. V This is the goibibo customer care number i obtained from Google search and contacted on 12.05.19 attachong screenshot. They have not provided any customer care number in the mobile application. Verified Support Jun 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vinay. V, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDAND7K5X7BQ. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we have gone through the call recording of Vivek Kapoor[protected] at 20:19), he did not commit any refund on this booking. Additionally, if you can share the call recording/written approval from hotel or Goibibo on refund, please reply with the same on Ticket #27941953. This documentation could greatly strengthen our position as we work with the hotel. For any clarification, please revert on the Ticket #27941953. Assuring you best of our services. Regards, Team-Goibibo
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