[Resolved] Ibibo Group / Goibibo — hotel booking refund

[Resolved] Ibibo Group / Goibibo — hotel booking refund

G Gauravkkk from Delhi, Delhi

Hi team.. Myself gaurav yadav.. [protected]@gmail.com I booked a room in hotel mansarovar paradise, moradabad on 18th aug. I did not avail the room on the said date still they are not refunding the amount.. Hotel says only ibibo can return amount.. Ibibio says only hotel can do that.. My 2520 rs are still not refunded. They both are harassing the customer and found a way to loot customer.. I was eagerly waiting for the refund.. And now i am tired. Kindly provide me refund because this is not some 100 200 rs i can leave behind. It's not a small amount for me. This is their modus operandi to harass customers and earn a lot of money.. These people should be penalized. Was this information helpful? No (0) Yes (0)
Sep 26, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 24, 2018 Ibibo Group / Goibibo Customer Care's response Hi Gauravkkk, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that you did not raise the cancellation request on real-time and even the booking was non-refundable. Please understand that the hotelier has a strict policy and we can not process the refund without the approval of the hotelier. Assuring you best of our services. Regards, Team Goibibo.
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Gauravkkk

from Delhi, Delhi

Just don't give this ### response..I called ibibo executive at right time on the same day..She said hotel will take care of refund ..We can't do anything ..Hotel staff said that we get payment from ibibo 2 months later..They have not given any money ..So we can't provide u any refund .. Whatever is ur refund policy ..If a person didn't take room on what basis do u have the right to charge him?? This is why u take advance payments ..I didn't have a checkin or checkout there ..How can u charge a dime ..I want my refund ..You have to give it ASAP otherwise consumer FORUM gate is always open for me.