[Resolved] Ibibo Group / Goibibo — hotel booking with oyo townhouse 065 calangute, goa | |
I made a booking with goibibo for OYO townhouse 065 calangute for the 10-11th of july which showcased it as a 4 star property and especially specified the presence of an elevator. However, after reaching there i discovered that there was no elevator, no swimming pool and aditionally the hotel was in a mess due to the ongoing construction and had 0% hygience with flies hovering around. Goibibio tricked us into booking the hotel without mentioning about the construction and i am filing this complaint after waiting outside the hotel for 3 hours and speaking to 6 customer care executives of Goibibo who have keep delaying my request every 10 minutes. I seek absolute compensation for Giibibo's unprofessionalism. Was this information helpful? | |
Aug 14, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear Taniya Tuli, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo | |
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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