[Resolved] Ibibo Group / Goibibo — hotel bookings | |||||
My wife had booked 4 days in 4 points sheraton hotel, dubai from goibibo from 9th to 13th sep 2017. Since she was taken ill her doctor advised not to travel from mumbai to dubai. We informed goibibo in morning of 9th sep itself that she cannot travel and that they should cancel the booking. After many to and fro calls they said no refund is possible. As the hotel had taken it as a no show and that they had not been informed. Since we had booked thru goibibo we reported immediately to goibibo that she cannot come. And they said we will inform the hotel. After one or two calls they said the hotel is asking for the doctors certificate. We provided the doctors certificate also by uploading it. After four days they tell us no refund is posssible. This is totallly unfair. They can at the most deduct 1 days fare. Was this information helpful? | |||||
Oct 21, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 19, 2017 Ibibo Group / Goibibo Customer Care's response Dear Paresh, Greetings from goibibo!! Please share the booking id in order to check and provide you better resolution. Thanks and Regards Tushar Kaushik Customer Delight. Verified Support Sep 19, 2017 Ibibo Group / Goibibo Customer Care's response Dear Paresh, Greetings from goibibo!! We are waiting for your revert, please share the booking id in order to check and provide you better resolution. Thanks and Regards Tushar Kaushik Customer Delight. Verified Support Sep 20, 2017 Ibibo Group / Goibibo Customer Care's response Dear Paresh, Greetings from goibibo!! As we have not received any revert, we are closing this query, please let us know for further queries. Thanks and Regards Tushar Kaushik Customer Delight. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
It's really bad thing to drop lady passenger 2km away from drop point at 4am in early morning. I want to know wat action u will take or I will take legal action from my end.