[Resolved] Ibibo Group / Goibibo — Hotel

Sasikumar M Nair

Website:

Goibibo

I have booked a room yesterday in Kollam Hotel sea Palace in the evening.After booking from your App I got message that an amount of Rs.1004/- has been debited against the room rent.But booking has not took place.I have used SBT Silver debit card for the same & all these iNformations I have given in your customer care number as per their advice I am registering this complaint.
Hence I am requesting to take immediate action for getting refund of the above said amount.
Regards
SASI KUMAR M

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Apr 4, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Kumar,

Greetings from Goibibo,

Thanks for writing to us. However, would request you to kindly share with us the Booking ID for the hotel booking so that we can get the same checked from our end.

We appreciate your patience and cooperation, for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Feb 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Kumar,

Greetings from Goibibo,

We are still waiting for your revert. Would request you to kindly share with us the Booking ID for the hotel booking so that we can get the same checked from our end.

We appreciate your patience and cooperation, for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Feb 28, 2017

Verified Support

Mar 04, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Kumar,

Greetings from Goibibo,

Since we have not heard from you we are closing this case from our end, for further assistance feel free to write us.

We appreciate your patience and cooperation, for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo