[Resolved] Ibibo Group / Goibibo — hotel check in denied

[Resolved] Ibibo Group / Goibibo — hotel check in denied

S Sajal_mar from Mumbai, Maharashtra May 12, 2019

Hi, This is regarding the complaint “ i had booked a hotel in mcleodganj hotel name : oyo 15806 hotel naddi hills “ the confirmation for booking was given on email and when i checked in to the hotel they denied my check in due to the tariff issue, i want to know if there is tariff issue then why you guys give such hotel tariff on your website, i want my money to be refunded back, i will take this matter seriously and will raise on twitter also if money is not refunded bad customer service Booking id / pnr no : [protected] Amount : 1341/- Was this information helpful? No (0) Yes (0)
Jun 22, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. May 12, 2019 Updated by Sajal_mar I booked a hotel through goibibo but when i checked in the hotel denied check inn, i stayed in another hotel i filed a complaint to goibibo they confirmed to refund the amount of other hotel stay i f share the invoice copy i also shared the invoice copy and now they are just getting things delay to not to refund the amount, their executive name Mr thapa confirmed that payment will be refunded if i share the invoice copy to them Kindly help Verified Support May 13, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sajal_mar, Greetings from Goibibo.com This mail is in reference to your booking id: We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support May 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sajal_mar, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDMOBKE2KJJB. In reference to your concern, please be advised that our concerned team replied you with the refund details via Ticket #27819540 and 27798742. Please refer to the same. Assuring you best of our services. Regards, Team-Goibibo
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