[Resolved] Ibibo Group / Goibibo — hotel denied and not giving satisfying resolution | |
Dear sir, Kindly inform you yesterday i booked a hotel in jodhpur (Raj) & hotel denied by hotelier, i contact with goibibo team, the didn't give me satisfied response for 1 hour, also give money back without my allowance without any compensation. Very disappointed to see this type of behavior in biggest company like goibibo. Kindly request to ceo of goibibo take nessacery action, if it can't b done than close this fake business which create problems to customers. Regards Rajesh janyani [protected] Was this information helpful? | |
Oct 5, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 02, 2019 Ibibo Group / Goibibo Customer Care's response Dear Mr. Rajesh JanyaniGreetings from Goibibo!!! This is in regards to your booking id- HTL9MPB34F Please be rest assured that your hotel booking has been cancelled successfully. The refund of the complete amount has been initiated and will reflect into the original mode of payment in next 5 to 7 working days. Sorry for the inconvenience you have faced at the hotel for this reasons i have provide you 237 non promotional go cash in your go cash wallet with in 48 to 72 hours. Inconvenience caused is deeply regretted and your patience is highly appreciated. For any further assistance, please feel free to contact our customer service team on [protected] or email us @ hotel.[protected]@goibibo.com Note: In case, if booking gets cancelled then as per the procedure if you have made any booking using go cash, the refund will first process to go cash account for the amount paid using the same. Remaining amount will be refunded to your original mode of payment i.e. bank account, Credit/Debit card. Regards, Team- GoIbibo Care | |
 1 Comment | |
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Via request no 29106316 we got amended our check in date shifted but charges got doubled..its totally an example of looting customers
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018