Ibibo Group / Goibibo — Hotel Denies check-in

Address:

Impex Hills Resort, Srinagar

Hi team,

I booked the hotel on 30th april and got the booking confirmation as well as voucher over the mail.
I reached the hotel today and they said they don't have booking confirmed with them. Now as in srinagar the prepaid sims don't work i am not even able to reach the customer support.

Extremely saddened and disappointed with this. I was with my whole family and need to go places to search for accomodation. Now my money has also been blocked with you guys. Did not expect this at all.
Kindly get me a resolution as soon as possible and give my money back.