Ibibo Group / Goibibo — Hotel Room booked through goibibo but failed to allot room

Address:

Hotel chakravarthy inn, Tiruchendur, Tamilnadu

From
P. Manohar M.A., M.L.,
Advocate and Oath Commissioner High Court Madurai
Madurai 625018.
To
The Chief Executive Officer
Goibibo.
Sir
I hereby bring to your kind notice that with strong hope I utilised the services of goibibo for sometime. I booked a room at Tiruchendur, through goibibo from[protected] to[protected] AND PAID Rs1200/- on[protected]. The goibibo confirmed the room on 19th itself vide No. HTLDMAY7NER5TE9K PNR [protected]. Due to this confirmation we wish to perform poojas at Tiruchendur and Kulasekaranpattinam temples on[protected].
So we left from Madurai on[protected] I mysef, my wife, my son aged about 11 years and my daughter aged about 4 years. We reached the Chakravarthy Inn at Tiruchendur at about 12 midnight on[protected]. The hotel staff did not show any response, i told him that we booked a room from 12 hours (Night) on[protected] through goibibo, and the room also confirmed.
The hotel staff told me that there is no any room is vacant, we are not responsible for goibibo bookings. I shown him the confirmation of goibibo. Then the hotel staff told me that at present the reserved room is occupied by a local politician, so they can not allow us in the hotel.
I requested him a lot that we came from Madurai along with family consist of small children, time is midnight, we can not go any where. Moreover tomorrow temple poojas are there. We came here amidst tight work.
The staff refused. After our pleadings, the hotel staff told me, if we want we can sit in the reception veranda till next day 5 a.m. He talked with somebody and told him that the politician is occupying and not vacating.
We came out and requested a nearby lodge but no any vacant, rooms are full.
Then we wish to return to Madurai by cancel all the temple poojas, we felt sad and worried and dejected a lot. We came out and waited for bus to Madurai till 1.30 am of[protected]. Myself, my wife, my son and my daughters are all tired of bus journey and stood on the road for 1.30 hours, by carrying the sleeping child.
At that time no safety to us, a drunken man demanded money and threatened me and my family, at last I filed a police case. If anything happened to my family, what will to do.
Eventhough we booked a room well in advance and paid the money on[protected] itself, the Hotel Chakravarthy Inn Tiruchendur allotted the room to a local politician and failed to give any other room. Owing to this failure, we met harassment from a drunken man, if he attacked surely our life will be in danger.

Kindly take severe action in this regard. Refund our amount and pay damages of Rs.100000/- (Rupees one lakh only) within 15 days of receipt of this notice. Otherwise a Criminal case will be filed for cheating, mis-appropriation, unduly life threat, etc.,
A civil case will be filed claiming damages for mental agony, deficiency of service, etc., which may please be avoided.

Yours
P. Manohar.