Ibibo Group / Goibibo — Hotel room booking payment completed but at location no booking available

I have been a done hotel booking through your site and payment done through google pay. Payment status also confirmed. I received a mail as my booking status confirmed. After reaching the location they were asking about some code or something and we missed the room. after that we stayed in another after paying the rent.
right now I lost my money on booking.
So pls help me regarding this as soon as possible.