Kindly refer to my hotel booking ID- HTLDNAQXT46L9BC4 for 2 Nights at Hotel Shiva palace as per following schedule:-
Hotel Shiva Palace
2 Standard rooms with Breakfast & lunch/dinner for 2 nights( 24 August 2022-26 August 2022.
Sir, i checked in the hotel on 24 August 2022 along with Rajender Prasad i.e primary guest(4 persons).
I requested hotel manager for lunch and was surprisingly informed that there is no meals included in hotel booking. Further, they stated that they do not have even kitchen to provide meal to us and the question of meals with hotel booking do not arise at all. I showed them the Goibibo hotel booking receipt regarding booking of standard room with breakfast & lunch/dinner. They refused to acknowledge such hotel booking with meals and rudely stated that we don't have kitchen to provide meals. I requested them for meals from outside hotels or restaurant. They asked us to pay for meals if we want to have it. I tried convincing them regarding meals included in hotel booking charge about all in vain.
I have intimated Goibibo about this inconvenience and breach of contractual obligations through online request with Task ID[protected] dated 24 August 2002 at 16:49 hrs.
The resolution provided by your executive over phone call was that please cancel your hotel booking for full refund and meals can't be provided by hotel. Such resolution is highly objectionable and unprofessional as we had already checked in hotel and there is a clear fraudulent claim on part goibibo. The question of cancellation don't arise at all after check-in hotel.
Now, I had left with no option but to avail meals at hotels/restaurant outside in mussoorie. I have bonafidely incurred Rs. 2180 as meals charges for my stay period at Hotel Shiva palace.(Food bills annexed). I had a lot of problem in my trip to mussoorie due to your mismanagement and fraudulent claims. It is very clear from your conduct that you have tried to make fraudulent claim about meals in hotel booking and thereby cheated me. The hotel statement that they don't have kitchen speaks itself for your misrepresentation and incorrect description of hotel booking. Since, there was a contractual obligations for meals on the part of hotel and the Goibibo as advance hotel booking was made by me with full payment of Rs.4460 as demanded by you. The inclusion of amenities and meals may be verified by the hotel booking receipt/invoice. You have not only failed to acknowledge meals booking but also tried to misled me & make fraud representation. The resolution for complaint was also not provided by you amicably and kept me in abeyance.
Such behaviour on part of Goibibo is totally unprofessional amounting to unfair trade practices under Consumer Protection Act. The consumer has right to effective redressal which you have failed to provide on your part. The same complaint is being attributed to hotel management also and has not been repeated for sake of brevity. A copy of this email is being forwarded to hotel for compliance and effective resolution and intimation of legal notice before initiation of legal proceedings.
So, i would like to sort out the matter amicably by one more chance. Goibibo and hotel management is responsible jointly and severably for performance of contractual obligations as per advance booking which you have totall failed. Both of you are requested to reimburse the food bills amounting to Rs. 2180 within 7 days from receipt of this email. The reimbursement may be done on [protected] through Paytm/Gpay/Phonepay.
Failure to reimburse complete food bills on your end shall invite legal proceedings being initiated against both of you in consumer forum.
The legal proceedings shall also include demand of compensation for mental agony and harassment apart from fraud being played by Goibibo.
I shall be thankful to you for a positive resolution.
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